PRIVACY POLICY

Arabian Reverie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

This policy applies to information we collect:

• On our website arabianreverie.com
• Through email, text, WhatsApp, and other electronic communications
• When you interact with our advertising and applications on third-party websites and services
• During property viewings, consultations, and transactions

This policy has been developed to comply with the laws of the United Arab Emirates (UAE), Australia, and the General Data Protection Regulation (GDPR) of the European Union.

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, passport or Emirates ID details, nationality, photographs
• Contact Information: Email address, telephone number, physical address, WhatsApp number
• Financial Information: Bank account details, payment card details, income verification
• Transaction Information: Details about payments to and from you, property transactions you have engaged in
• Technical Information: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Profile Information: Your preferences, feedback, and survey responses
• Usage Information: Information about how you use our website and services
• Marketing Information: Your preferences in receiving marketing from us and our third parties

Sensitive Personal Information

We do not generally collect sensitive personal information about you unless required by law or with your explicit consent. Sensitive personal information includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, health information, and biometric data.

Information Collection Methods

We collect information through:

• Direct interactions: When you fill in forms, correspond with us, or provide information during property viewings
• Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns
• Third parties: We may receive personal information about you from various third parties such as property portals, business partners, and public databases

We use your personal information for the following purposes:

• To provide and maintain our services
• To process and complete property transactions
• To communicate with you about properties that match your requirements
• To provide customer support and respond to your inquiries
• To personalize your experience and deliver content relevant to your interests
• To improve our website, products, and services
• To process payments and prevent fraud
• To comply with legal obligations, including anti-money laundering regulations
• To send you marketing communications (with your consent where required by law)
• To conduct market research and analysis

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Under the GDPR and applicable data protection laws, we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and freedoms
• Compliance with Legal Obligations: Processing is necessary for compliance with our legal obligations
• Consent: You have given consent to the processing of your personal information for one or more specific purposes

Where we rely on consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service
• Business Partners: Property developers, other real estate agencies, legal advisors, and financial institutions involved in property transactions
• Regulatory Authorities: Government bodies, regulators, law enforcement agencies, courts, and other authorities as required by law
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
• Corporate Transactions: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure networks and systems
• Access controls and authentication procedures
• Regular security assessments and testing
• Staff training on data protection and security

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

For property transactions, we typically retain relevant personal information for a period of 10 years after the completion of the transaction to comply with legal obligations, including tax and anti-money laundering regulations.

We operate internationally and may transfer your personal information to countries outside the UAE, Australia, and the European Economic Area (EEA). These countries may have different data protection laws than your country of residence.

Whenever we transfer your personal information to countries outside your country of residence, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring to countries that have been deemed to provide an adequate level of protection for personal information
• Using specific contracts approved by relevant authorities (such as the European Commission's Standard Contractual Clauses) that give personal information the same protection it has in your country
• Implementing appropriate technical and organizational measures to ensure the security of your personal information
• Obtaining your explicit consent to the proposed transfer after informing you of the potential risks

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of your country of residence.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of cookies we use

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

Managing cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose the ability to access certain features of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 18, please contact us using the details provided in the "Contact Us" section.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the changes.

If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the change becoming effective.